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Professors at SMU made each topic interesting & I learnt to think deeply.

Professors at SMU made each topic interesting & I learnt to think deeply.

Nilanjana Professors at SMU made each topic interesting & I learnt to think deeply. When: — Where: Category:

A story of success

Current Organization: Tanishq
Current Designation: Store Manager


After completing my graduation I got a chance to study a diploma in Electronics & Telecommunication. I started off as a service engineer in a Chennai based company repairing mobile phones. I felt very excited & stretched myself to render prompt service as my capability permitted. Counselling & interacting with customers was more interesting than repairing phones.

After two and a half years I Joined Tanishq, a Division of Titan Industries Limited in the Year 1998 as a Junior Customer Relations Officer in one of their Company owned showrooms in Kolkata. The journey proved to be a fruitful for my career and within 2 years I was promoted to head a complete store as a Store Manager. In this role I started managing my team & the business. I was not aware that I was actually applying my analytical skills and some marketing tools in an unstructured way. After being in this role for almost 3 years, I was finally given a chance to take a regional role. In the current market dynamics the Customer has become a key asset for any forward looking company and Titan is one of the pioneer in that direction. I was chosen for heading the Customer experience for the entire Eastern region for Tanishq. For every new role it was like a new beginning for me filled with lot of leaning and interaction.

Studying at SMU ignited the zeal in me to strive for excellence

Doing my Masters degree from Sikkim Manipal University made me a more confident person & ignited the zeal to strive for excellence. I would like to end thanking my professors in SMU who made each topic very interesting & learn to think deeply about the application of theories & techniques rather than restricting it to just gaining theoretical knowledge. The co operation of each staff member & the inspiration of Centre Head Mrs. Ratna Bandopadhyay will always be cherished.

I wish great success to the institute & the University for transforming many more students like me & give a new dimension to their lives & create a bright future.