THE HELPDESK IS NOW FASTER, BETTER & SIMPLER.
- An efficient and responsive helpdesk reduces the distance between students and the University. It is the first point of contact for students to get any clarification or information from the University.
- Timely resolution of students queries is the top priority at SMU-DE. We have overhauled our helpdesk structure to service students.
- Our single-window helpdesk helps you to clarify all issues pertaining to any University department: Admissions, Academics, Examinations, Courseware Delivery and EduNxt etc.
- Department-wise classification of queries for better response time
- Time bound resolution of queries within 3 working days
- Ticketing system of follow up where a reference number is allotted to each query
- Multiple means to raise a query - phone, email and online
- Helpdesk manned by expert counsellors from each department so you can get relevant and specific answers.
- Frequently Asked Queries (FAQs) have been put together based on our experience through the years. This ensures that we have the answers for most of the questions a student might have.
Click here to access the FAQs
HERE'S HOW YOU CAN LOGIN YOUR QUERIES ON HELPDESK:
- Log in queries and issues via the Helpdesk Tab inside Myzone
- Log in student queries and issues via email at- firstname.lastname@example.org
- Log in queries and issues via the IVR Telephony System 1800 266 7777
We would like to help resolve your queries, students and alumni are requested to use the help desk service to its fullest advantage.