IT Infrastructure Management

Course Code: BIT6021

Course Title: IT Infrastructure Management (4 Credits)




Course Contents


UNIT 1: IT Infrastructure: Overview

Definitions, Infrastructure management activities, Evolutions of Systems since 1960s (Mainframes-to-Midrange-to-PCs-to-Client-server computing-to-New age systems) and their Management, growth of internet, current business demands and IT systems issues, complexity of today's computing environment, Total cost of complexity issues, Value of Systems management for business.


Unit 2: IT Infrastructure Management

Factors to consider in designing IT organizations and IT infrastructure, Determining customer's Requirements, Identifying System Components to manage, Exist Processes, Data, applications, Tools and their integration, Patterns for IT systems management, Introduction to the design process for information systems, Models, Information Technology Infrastructure Library (ITIL).


UNIT 3 Current computing environment

Complexity of current computing, multiple technologies, multiple vendors, multiple users, e- Waste disposal, Toal cost of ownership.


UNIT 4  IT system Management

Common tasks in IT system management, approaches for organization Managemnt, Models in IT system design, IT management systems context diagram, patterns for IT system Management


Unit 5 Establishing business value of information system

Information system costs and benefits, Capital budgeting for information system, Real Options pricing models, Limitation of financial models.


Unit 6: Service Delivery Processes - I

Service-level management, financial management and advandges of financial management


Unit 7 Service Delivery Processes - II

IT services continuity management, Capacity management, Availability management and service desk.


Unit 8 Service Support Management -I

Service support process, Configuration Management. Incident management.


Unit 9 Service Support Management -II

Problem management, Change management, Release management.


Unit 10 Storage Management – I

Types of Storage management, Benefits of storage management, backups, Archive, Recovery, Disaster recovery.


Unit 11 Storage Management – II

Space management, Hierarchical storage management, Network attached storage, Storage area network, bare Machine recovery, data retention, database protection


Unit 12 Security Management -I

Introduction Security, Identity management, Single sign-on, Access Management.


Unit 13 Security Management -II

Basics of network security, LDAP fundamentals, Intrusion detection, firewall, security information management


Unit 14 IT Ethics

Introduction to Cyber Ethics, Intellectual Property, Privacy and Law, Computer Forensics, Ethics and Internet, Cyber Crimes