Communication Skills

Course Code: MCA214

Course Title: Communication Skills (2 Credits)




Course Contents


Unit 1: Language and Communication: Definition of Communication; Function and purpose of Communication; Process of Communication; Barriers of Effective Communication; Types of communication, Verbal communication, on-verbal communication; The Impact of Communication on Performance 


Unit 2: Oral Communications: Advantages and disadvantages of oral communication; Improving oral communication; One-to-One oral communication; Oral Presentations


Unit 3: Listening Skills: What is listening; Types of Listening; Barriers of Effective Listening; Strategies for Effective Listening; Semantic Markers; Listening to Complaints.


Unit 4: Reading Skills: Introduction, Definition and Meaning of Reading, Purpose of Reading, Types of Reading, SQ3R Technique of Reading


Unit 5: Writing Skills: Note Taking; Paraphrasing; Elements of writing; Business Letter Writing; Other Business Communications


Unit 6: Business Writing: Business Letter Writing, Types of Business Letter, Job application, Other Business Communication.


Unit 7: Organizational Documents: Introduction; Memo; Circulars and Notices.