Communication Skills

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Course Contents

Unit 1: Language and Communication: Definition of Communication; Function and purpose of Communication; Process of Communication; Barriers of Effective Communication; Types of communication, Verbal communication, on-verbal communication; The Impact of Communication on Performance 

Unit 2: Oral Communications: Advantages and disadvantages of oral communication; Improving oral communication; One-to-One oral communication; Oral Presentations

Unit 3: Listening Skills: What is listening; Types of Listening; Barriers of Effective Listening; Strategies for Effective Listening; Semantic Markers; Listening to Complaints.

Unit 4: Reading Skills: Introduction, Definition and Meaning of Reading, Purpose of Reading, Types of Reading, SQ3R Technique of Reading

Unit 5: Writing Skills: Note Taking; Paraphrasing; Elements of writing; Business Letter Writing; Other Business Communications

Unit 6: Business Writing: Business Letter Writing, Types of Business Letter, Job application, Other Business Communication.

Unit 7: Organizational Documents: Introduction; Memo; Circulars and Notices.

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