Customer Relationship Management

Course Code: MIT4064

Course Title: Customer Relationship Management (4 Credits)


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Course Contents

 

Unit-1: Real Time Systems: Introduction to Real Time Systems, Classification of Real Time System, Concept of Computer Control, Types of Real Time Operating Systems.

 

Unit-2: Requirements for Real Time Systems: Human Computer Interaction in Real Time Systems, Hardware Requirement for Real time Systems, Specialized Processors, Interfaces & Communications.

 

Unit-3: Modeling Real-Time Systems: Purpose of the Model, Structural Elements, Interfaces, Event-Triggered versus Time-Triggered, Interrupts.

 

Unit-4: Real Time Languages: Overview of Real Time Languages, Few Real Time Languages, Modula 2 as Real Time Language, Ada as Real Time Language.

 

Unit-5: Real Time Operating Systems – 1: RTOS Overview, RTOS Components, Task Management & Memory Management, Scheduling Strategies, Commercial Real-time Operating Systems.

 

Unit-6: Real Time Operating Systems – 2: Intertask Communication and Synchronization, Real Time Kernels, Practical Real Time Operating Systems.

 

Unit-7: Design of Real Time Systems: Planning and Development Phase, Specification for Real-Time Systems, Preliminary Design, Basic Software Engineering Principles, Basic Design Using an RTOS.

 

Unit-8: Multi Processing Systems: Parallel Processing, Vector Computers, Multiple Tasks, Dispatcher.

 

Unit-9: Development Methodologies: Yourdon Systems Method (YSM), The Ward and Mellor Essential Model, The Hatley and Pirbhai Requirements Model.

 

Unit-10: Design Analysis – 1: Petri Nets, Petri Nets and the Modeling of Systems, Properties of Petri Nets, Scheduler Characteristics, Real Time vs. General Purpose Database.

 

Unit-11: Design Analysis – 2: Transactions and Serializability, Scheduling RTDB Transactions, Disk Scheduling.

 

Unit-12: Fault Tolerance Techniques: Failures, Errors, and Faults, Error Detection, Testing Techniques.

 

Unit-13: Security in RTOS: A Model for Network Security, Potential Attacks to Real Time Systems, Cryptography, Authentication, Design Principles.

 

Unit-14: Case Study: Fault – Tolerant Design: A Case Study, Case Study in Software Requirements Specification for Four way, Traffic Intersection Traffic Light Controller System.

 

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